Recording outcomes using SCORE
Recording outcomes using SCORE
Resources
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This page contains fact sheets, task cards, webinars and e-learning modules that will help you set up and perform different functions on the Data Exchange. We continually update our training resources to stay relevant and useful.
If you are new to the system, the Quick start guide will help you gain access to the web-based portal and get you started using the Data Exchange.
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Displaying 25 to 48 of 96 resources
Adding a client, case and session in the Data Exchange
Adding a client, case and session in the Data Exchange
Report Structure
As part of the Data Exchange, all organisations that use the Data Exchange will have access to their own set of reports, which reflect the information submitted by their organisation. All available reports are accessed via the Data Exchange web-based portal. The ability to access the data and run reports will reflect the level of user access within the organisation.
Information for organisations about consent video
Information for organisations about consent.
Recording alternate forms of service delivery
This fact sheet provides information to assist organisations on how to record telephone, virtual or remote service delivery in the Data Exchange.
Find and edit a client video
Find and edit a client.
Find and edit a case video
Information on updating cases, finding a case, search area fields, results section, and ending a case.
Add a case video
What a case is, adding a case, referral and source reasons, and special data entry fields.
Add a client video
What a client is and how to add a client.
Digital ID and RAM Frequently Asked Questions
This task card discusses frequently asked questions when accessing the Data Exchange through RAM with your Digital ID.
Community Outcomes (SCORE) Fact Sheet
This fact sheet discusses what community SCORE is and the importance of recording Community SCORE.
Data Exchange Reports
This video will provide information on the self-service Data Exchange reports. What the reports are and how organisations use them.
Information for organisations about consent
A plain English explanation of how consent works within the Data Exchange. It explains how organisations obtain client consent on behalf of DSS and if client consent is not given.
Privacy Impact Assessment Report
The purpose of this Privacy Impact Assessment is to identify the possible impacts that the DSS Data Exchange might have on the privacy of individuals.
Summary of the Privacy Impact Assessment of the Data Exchange
The Privacy Impact Assessment made seven recommendations to enhance the Department’s arrangements for protecting the privacy of personal information while operating the Data Exchange.
System re-opening request form – task card for organisations
As per the Data Exchange Protocols, service providers can choose to enter data any time within a reporting period. Following the close of a reporting period, organisations have an additional 30 days to enter their performance data.Introduction and access
The Data Exchange is an innovative and intuitive suite of applications (reports) which display data reported in the Data Exchange.
Data Exchange Snapshot 2026
A snapshot of the Data Exchange as of January 2026.
Information for clients about privacy
A plain English explanation of how privacy works within the Data Exchange. It explains how the Data Exchange protects a client’s personal identifying details.
The importance of data quality
Tips to help you avoid data entry errors on the Data Exchange.
Add a SCORE assessment
This module will discuss how to add a SCORE assessment.
Find a case
This module will discuss how to find an existing case.
Find a client
This module will discuss how to find out more information on client records.
Quick guide to using reports
One way you can use the different features of the Data Exchange reports.