A partnership approach to reporting outcomes
A short summary of the benefits of collecting outcomes data
The following training resources provide guidance to new users about the Data Exchange web-based portal.
The following resources provide technical guidance for the Data Exchange.
For general enquiries or assistance with developer and IT support.
The Department of Social Services (DSS) is committed to improving the quality and effectiveness of how its programs are delivered. As part of this commitment, DSS has developed the Data Exchange to improve the way we collect and use administrative data.
Working with better data allows both government and organisations to gain new insights into how to meet the needs of vulnerable people in our communities. The Data Exchange helps funding agencies and organisations work with data in a more consistent and efficient way by shifting the focus of how we measure performance from outputs to more meaningful information about service delivery outcomes.
As the name suggests, the Data Exchange also shares data back to organisations in the form of easy to follow reports that help them find smarter and more efficient ways of improving service delivery. We've collated the top training material to guide you through the Data Exchange IT System. If you are new, take a look at the Quick start guide.
The Data Exchange Framework outlines the key concepts and policy approach underpinning the new program performance reporting requirements. This document was developed in 2014 as part of a co design process with organisations from a broad range of programs across the Department of Social Services.
The Data Exchange Protocols document is referenced in all Data Exchange in‑scope grant agreements. It is a comprehensive guide outlining program performance requirements to help users to integrate their reporting requirements into existing service and administrative practices.
Program specific guidance (formerly known as Appendix B) provides practical information for managers and front-line staff on the data expected for their program. It also helps in identifying relevant SCORE (Standard Client/Community Outcome Reporting) outcomes.
Program specific guidance is divided into two documents:
Organisations funded by Commonwealth funding agencies should use the Commonwealth Agencies version. Organisations funded by state government funding agencies should refer to the State Agencies version.
Funding agencies are increasingly interested in understanding what has changed for clients as a result of services they have received. The Data Exchange shifts the focus of performance measurement from outputs to more meaningful information about service delivery outcomes.
A short summary of the benefits of collecting outcomes data
A guide to the logic of outcomes, why outcomes reporting is important, and how to define outcomes suitable for your organisation
Find out how organisations are making the Data Exchange outcomes reporting system work for them.
Recently the Relationships Australia NSW (RA NSW) leadership team committed to new resources and associated education and training to build data confidence and accountability among staff.
Interrelate began designing outcome tools to gather data in order to examine how clients benefitted by attending our services and programs.
The Data Exchange has been investigating how best to implement a benchmarking methodology which will be developed and incorporated into the Data Exchange. The methodology will be informed by peer-reviewed academic literature and stakeholder consultation and feedback.
An experimental study is planned to begin in 2019.
Long discussion paper proposing five key principles underpinning benchmarking as part of the Data Exchange.
Benchmarking under the Data Exchange Framework: Discussion paper’ and the Department of Social Services’ responses to feedback.
One page outlining the process for developing benchmarking in Data Exchange.
The Data Exchange is designed to ensure a client’s personal information is protected through stringent protocols that comply with the requirements of the Commonwealth Privacy Act 1988 (the Privacy Act), including the Australian Privacy Principles. The Department’s application of best practice data de-identification and aggregation methods, including its use of the statistical linkage key for data matching ensure that a client cannot be identified or re-identified. The Department uses de-identified data for policy, program management and research purposes.
Where an organisation chooses to use the Data Exchange for its own client management purposes, that organisation will seek your consent to collect personal information. More information is in the Data Exchange Protocols, ‘Protecting a client’s personal information’.
The Privacy Impact Assessment confirms that Data Exchange is operating in compliance with the Privacy Act.
A plain English explanation of how consent works within the Data Exchange. It explains how organisations obtain client consent on behalf of DSS and if client consent is not given.
A plain English explanation of how privacy works within the Data Exchange. It explains how the Data Exchange protects a client’s personal identifying details.
The Privacy Impact Assessment made seven recommendations to enhance the Department’s arrangements for protecting the privacy of personal information while operating the Data Exchange.
The purpose of this Privacy Impact Assessment is to identify the possible impacts that the DSS Data Exchange might have on the privacy of individuals.
SCORE stands for Standard Community/Client Outcomes Reporting. SCORE allows organisations to measure outcomes flexibly using a range of self-selected tools and methods. SCORE allows outcomes to be viewed and reported in a consistent and comparable manner. In order to gather a meaningful data set, organisations who participate in the partnership approach are expected to report client circumstances SCOREs for the majority of their clients (over 50 per cent), unless the funding agreement states otherwise.
‘SCORE – at a glance’ provides a brief overview of Standard Client/Community Outcomes Reporting (SCORE) – its logic and how it works in practice.
A guide to the logic of outcomes, why outcomes reporting is important, and how to define outcomes suitable for your organisation
‘How to use SCORE with clients’ is a document that lists possible client responses in the SCORE domains of CIRCUMSTANCE, GOAL and SATISFACTION. It can be used directly with clients.
Use this document to convert other measurement tools into SCORE (Standard Client/Community Outcomes Reporting).