As per the Data Exchange Protocols, service providers can choose to enter data any time within a reporting period. Following the close of a reporting period, organisations have an additional 30 days to enter their performance data.
Once a reporting period has closed (30 January and 30 July) data cannot be submitted to the Data Exchange, except under exceptional circumstances.
Organisations are encouraged to upload data regularly throughout the six-month reporting period and use the self-service reports in the Data Exchange to monitor data quality and service delivery.
If your organisation experienced an exceptional circumstance caused by an unforeseeable crisis or natural disaster, you can submit a request to re-open the system by submitting a System re-opening request form.
Please be aware a system re-opening request will not be granted for:
- inability to obtain a Digital Identity
- staff unavailable to provide the data
- not being aware of the reporting requirements
- delay caused by a third party vendor
It is important to regularly report data to minimise the risk of it being lost or incorrectly entered.
Completion of a system re-opening request form does not guarantee that an extension will be approved.
The System re-opening request form – task card for organisations provides tips on how to complete the form.
Your funding arrangement manager is often your primary contact point, and the Data Exchange Helpdesk can offer support on technical queries between 9:00am to 5:00pm AEST/AEDT Monday to Friday (via email DSSDataExchange.email@example.com or phone 1800 020 283.