Find a case
This module will discuss how to find an existing case.
Resources
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Displaying 49 to 72 of 103 resources
Find a client
This module will discuss how to find out more information on client records.
Find and edit a case
Information on updating cases, finding a case, search area fields, results section, and ending a case.
Find and edit a case video
Information on updating cases, finding a case, search area fields, results section, and ending a case.
Find and edit a client
Find and edit a client.
Find and edit a client video
Find and edit a client.
Find and edit a session
Information on updating sessions, finding a session, results section, and editing a session.
Handshake – Create, accept or revoke
Lead Organisation and Delivery Partner Views, and Handshake requests.
How to use SCORE with clients
‘How to use SCORE with clients’ is a document that lists possible client responses in the SCORE domains of CIRCUMSTANCE, GOAL and SATISFACTION. It can be used directly with clients.
Information for clients about privacy
A plain English explanation of how privacy works within the Data Exchange. It explains how the Data Exchange protects a client’s personal identifying details.
Information for organisations about consent
A plain English explanation of how consent works within the Data Exchange. It explains how organisations obtain client consent on behalf of DSS and if client consent is not given.
Information for organisations about consent video
Information for organisations about consent.
Introduction and access
The Data Exchange is an innovative and intuitive suite of applications (reports) which display data reported in the Data Exchange.
Introduction to the Data Exchange
The Data Exchange is the program performance reporting tool for a number of funding agencies, including its creator, the Department of Social Services.
Log in to the Data Exchange web-based portal
Prior to accessing the Data Exchange, and accessing the Data Exchange for the first time.
Make your data count
This webinar provides information on what constitutes poor and good quality data as well as a demonstration of the Organisation data quality report.
Measuring outcomes: a beginner’s guide
A guide to the logic of outcomes, why outcomes reporting is important, and how to define outcomes suitable for your organisation
myGovID and RAM Frequently Asked Questions
This task card discusses frequently asked questions when accessing the Data Exchange through RAM with your myGovID.
myGovID and RAM Webinar
This webinar will provide information on myGovID and RAM. The new authentication process to access the Data Exchange portal after 27 March 2020.
myGovID and the Data Exchange
What is myGovID, who needs an myGovID, requesting access to the Data Exchange, myGovID compatible browsers, clearing your browser’s cache, errors, troubleshooting, lost or forgotten passwords, Stay Smart Online.
Navigation guide
Data Exchange home page, navigation within the different screens, buttons and icons.
Novation process
What a novation is, before commencing a novation, and processing a novation.
Organisation data quality
This report highlights key data quality issues to assist organisations to improve and/or maintain data quality, with a focus on the last 6 months.
Organisation overview
This report provides a one-stop view of an organisation’s service delivery over time. You will only see the information submitted by your organisation, or organisations with which you have a ‘handshake’ arrangement.