Notifications and updates

We are continually improving the Data Exchange: enhancing our platform, updating our training materials, and as new programs come onboard we update our policy documents.

If you subscribe you can select what types of updates you want to receive: system notifications; policy updates; training; news and general updates; and portal and technical updates.

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Current notifications

Outage notice: Please be advised the Australian Tax Office will be conducting system maintenance and myGovID will be unavailable from Thursday 27th January 2022 11:30pm AEDT to Friday 28th January 2022 7:00am AEDT. During this period, users will not be able to access the Data Exchange or Data Exchange Reports. A notification will appear in the myGovID application to inform you when this service is unavailable. We apologise for any inconvenience.
If you are submitting data via the Bulk Upload function, please check your files uploaded successfully before the system close on 30 January 2022. You can view the status of your file upload on the ‘View uploaded files’ within the DEX Portal. If the status is ‘Failed’, expand the row to download the error file. You can then resubmit corrected data for any records which failed to upload. Screenshots are available in the Data Exchange Monthly Update, please subscribe at the bottom of the page if you haven’t already done so.

Updates

Update: 17 December 2019

As you are aware, the way you access the Data Exchange is changing as AUSkey will be decommissioned on 31 March 2020. The Data Exchange will be transitioning to myGovID and Relationship Authorisation Manager (RAM).

myGovID proves who you are as an individual, while RAM authorises you to act on behalf of an organisation when using online government services.

Update: 29 November 2019

In preparation for the transition from AUSkey to myGovID/RAM, organisations will soon see a new screen when they log into the Data Exchange.

Update: 22 November 2019

We are sending you this important information, as a user of the Department of Social Services' Data Exchange. This message is to inform you about the replacement of AUSkey with a new digital identity called myGovID.

Update: 29 October 2019

We are excited to announce that the new user friendly Data Exchange website will be launched on Monday 28 October 2019. We would like to extend our thanks to organisations for their collaboration during its development.

Update: 11 October 2019

AUSkey will be decommissioned on 31 March 2020 and the Data Exchange will be transitioning to new authentication methods. We are currently working closely with the Australian Taxation Office on a new, more flexible and mobile authentication and authorisation solution for our organisations to meet community expectations for better access to government services.

Update: 3 September 2019

The Data Exchange released minor system enhancements on 31 August 2019. These included improvements to the Data Exchange ‘search’ functionalities in the web-based portal and flexibility for when service types change. An overview of these changes is below.

Update: 20 August 2019

The January to June 2019 reporting period has now closed. We thank organisations for your commitment to submitting high quality data and are pleased to see organisations report on time. This important information helps both organisations and government consider service delivery and the outcomes this delivers for clients.

Update: 22 July 2019

End of the reporting period – one week to finalise your data entry

Update: 15 July 2019

The January to June reporting period has ended. Please be aware you have two weeks to finalise your data entry. We would like to encourage you to enter your data as soon as possible to allow time to fix any data entry errors that may have occurred over the last six months.

Update: 8 July 2019

The January to June reporting period has ended. Please be aware you still have over three weeks to finalise your data entry. We encourage organisations to enter your data as soon as possible to allow time to correct any data entry errors that may have occurred over the last six months.

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