Thank you for visiting this website. In the period preceding an election, the Australian Government assumes a caretaker role.

The Department of Social Services hosts this website and the department will manage it in accordance with the Guidance on Caretaker Conventions.

Notifications and updates

We are continually improving the Data Exchange: enhancing our platform, updating our training materials, and as new programs come onboard we update our policy documents.

If you subscribe you can select what types of updates you want to receive: system notifications; policy updates; training; news and general updates; and portal and technical updates.

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Report Updates

Recently we revised many of the Data Exchange reports through enhancements and changes. Report contents have been tailored for screen resolutions of 1680×1050 and 1920×1080.

Helpdesk End of Year Availability

As we get ready for the Department’s close-down period, we’d like to advise you that the Helpdesk will not be available from 12:30pm on the 24 December 2018 to 8:30 am 2 January 2019.

Update to Protocols

The Data Exchange Protocols have been updated to reflect the 19 August 2018 Data Exchange system enhancements and changes to the SCORE framework.

Tips for protecting clients privacy

Now that we have completed the January to June reporting period, and have already started work on the July to December period, organisations are reminded of their privacy obligations that they should not share log on details between staff.