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Measuring outcomes: a beginner’s guide

Funding agencies are increasingly interested in hearing about service delivery outcomes, that is, understanding what has changed for clients as a result of services they have received.

The Data Exchange streamlines outcomes reporting, and also shares information back with organisations, to enable them to continue to improve the way they deliver their services. This ‘data exchange’ also plays a key role in evaluating the impact of community programs and in developing new social policy initiatives for the future.



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Revision history

Version 2, 14 February 2019

Changed title from ‘Guide to measuring client outcomes’. Format changes for ease of reading and changes to tables and images to improve accessibility.