This fact sheet provides information to assist organisations on how to record telephone, virtual or remote service delivery in the Data Exchange. The global health pandemic in 2020 has led organisations to shift their service delivery to meet the changing landscape; increasing their use of telephone, virtual and/or remote delivery methods to ensure clients still have access to the services they need.
The fact sheet provides examples of the different types of alternate service delivery methods, along with recommendations on how to record these into the Data Exchange if appropriate. Whilst we have provided some examples, not every possible scenario has been captured.
Please use this document as a guide and apply the policy explanations to your own situation.