Thank you for visiting this website. In the period preceding an election, the Australian Government assumes a caretaker role.

The Department of Social Services hosts this website and the department will manage it in accordance with the Guidance on Caretaker Conventions.


Where to get help, if you cannot find the answer elsewhere on the site.

For general Data Exchange enquiries:

Email: or
Phone: 1800 020 283 between 08.30am – 5.30pm Monday to Friday

What we can help with:

  • setting up initial system access for the Organisation Administrator including the web-based portal, staging accounts and system accounts which will assist with application development for developers and IT support
  • troubleshooting bulk upload data submissions errors
  • web portal navigation
  • web portal troubleshooting
  • self service report navigation
  • identifying the correct training materials and policy materials
  • log in issues

What we cannot help with:

For general grant and program enquiries:

Your Funding Agreement Manager (see details listed in your agreement) if you have a current agreement for the relevant in-scope program activity.

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