Helpdesk

Where to get help, if you cannot find the answer elsewhere on the site.

For general Data Exchange enquiries:

Email: dssdataexchange.helpdesk@dss.gov.au or
Phone: 1800 020 283 between 08.30am – 5.30pm Monday to Friday

What we can help with:

  • setting up initial system access for the Organisation Administrator including the web-based portal, staging accounts and system accounts which will assist with application development for developers and IT support
  • troubleshooting bulk upload data submissions errors
  • web portal navigation
  • web portal troubleshooting
  • self service report navigation
  • identifying the correct training materials and policy materials
  • log in issues

What we cannot help with:

For general grant and program enquiries:

Your Funding Agreement Manager (see details listed in your agreement) if you have a current agreement for the relevant in-scope program activity.

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