Where to get help, if you cannot find the answer elsewhere on the site.
For general Data Exchange enquiries:
Email [email protected] or use our online contact form.
Privacy warning:
When contacting the helpdesk, you must never send any client-identifying information as this would be considered a privacy breach.
Client-identifying information includes first and last names, date of birth, the client’s My Aged Care ID, Centrelink Customer Reference Number (CRN), or DVA Card/ID number.
What we can help with:
- setting up initial system access for the Organisation Administrator including the web-based portal, staging accounts and system accounts which will assist with application development for developers and IT support
- troubleshooting bulk upload data submissions errors
- web portal navigation
- web portal troubleshooting
- self-service report navigation
- identifying the correct training materials and policy materials
- log in issues
What we cannot help with:
- We cannot amend or delete your data.
- If you have questions about myID or RAM, please visit the following links for assistance:
For general grant and program enquiries:
Your Funding Agreement Manager (see details listed in your agreement) if you have a current agreement for the relevant in-scope program activity.