Using data to improve services and client outcomes
The Data Exchange uses de-identified, aggregate information to look at both short and long term outcomes achieved for clients across the broad suite of in-scope programs.
As part of this approach to program performance reporting, information is shared back with service providers to inform best practice and early intervention approaches to front-line service delivery.
The Data Exchange includes a self-service reporting functionality allowing service providers delivering an in-scope program unprecedented access to program performance data, client survey data, geospatial data and population data from other government data sets.
The reports content is refreshed overnight, meaning that the more regularly a service provider submits data, the more regularly this information will be available in the self-service report to access and inform service delivery.
The Standard Reports
All service providers using the Data Exchange have access to their own Standard Reports that reflect the operational service delivery and client information collected by their organisation as part of the priority requirements.
Two standard reports are available to assist organisations in using and interpreting their program performance data:
- The Organisation Summary Report, which provides a summary view of:
- Service delivery information at an organisation and outlet level by program activity; and
- The number of new and existing clients including a demographic profile by outlet
- The Program Overview Report provides the opportunity to review the same information but from a national or state perspective, to provide a helicopter view of services.
Information is displayed in basic line and bar graphs as well as pie charts to allow service provider staff to easily interpret the data and includes a glossary of terms to explain what each data item means.
Support material for Standard Reports
For step-by-step instructions on how to access and use the Standard Reports, go to the Training resources page where you can access a task card “Run a standard report” or an e-learning module “Accessing a Standard Report in the Data Exchange”.
The Partnership Reporting Suite
Organisations participating in the partnership approach now have access to an additional suite of sophisticated info-graphic self-service reports.
Starting with the Service Footprint Report and the Resource Planning Report as the first to be released with the outcomes focused reports to be released throughout 2017.
As an overview, the Service Footprint Report provides the ability to put a road map view to clients accessing services to demonstrate how far clients are travelling to services and how many clients an organisation has supported within the local and out of area regions. Combined with the client demographic profile, an organisation is able to use this information to better target their services but also demonstrate community need.
The Resource Planning report provides a sophisticated overview of the trends in service delivery to assist organisations in business planning and demonstrates to funding agencies the peaks in service delivery.
The reports have been made available in a new technical application that runs very fast and organisations can easily analyse the information most relevant to them and customise the data to meet their needs. The current standard reports will also be migrated to the new reporting environment in the coming months and will continue to be made available to all organisations.
A series of webinars on the new reporting suite will be advertised on the front page of the Data Exchange website throughout 2017 as well as face to face information sessions across Australia. More information on these sessions will be distributed through the Data Exchange mailing list.
We expect most of the reports in the Partnership Approach to be released in 2017, with the benchmarking report methodology progressing and that report is expected to be released in late 2018. A copy of the discussion paper that was released is available which provides further information about the proposed approach to benchmarking.
Support material for Partnership Approach reports
The following task cards are available for users to become familiar with new functionality.
- Qlik – Navigation guide
- Qlik – Introduction and Access
- Qlik – Filters
- Qlik – Service Footprint report
- Qlik – Resource Planning report
Additional material on the Partnership Approach reporting suite will be released throughout March following the initial focus on general user tips and then dedicated support material for the in-depth analysis capability that the reports provide.