Self-Service Reports

Using data to improve services and client outcomes

The Data Exchange uses de-identified, aggregate information to look at both short and long term outcomes achieved for clients across the broad suite of in-scope programs.

As part of this approach to program performance reporting, information is shared back with service providers to inform best practice and early intervention approaches to front-line service delivery.

The Data Exchange includes a self-service reporting functionality allowing service providers delivering an in-scope program unprecedented access to program performance data, client survey data, geospatial data and population data from other government data sets.

The reports content is refreshed overnight, meaning that the more regularly a service provider submits data, the more regularly this information will be available in the self-service report to access and inform service delivery.

The standard reports

All service providers using the Data Exchange have access to their own standard reports that reflect the operational service delivery and client information collected by their organisation as part of the priority requirements.

The two previous standard reports are now being combined into one report, in a new and interactive format (Qlik), which will be available to assist organisations in using and interpreting their program performance data:

The Organisation Overview report provides a summary view of an organisation’s service delivery including service types, outlets, session attendance and client demographics.

Information is displayed with interactive graphs and tables to allow service provider staff to easily interpret the data. Users can drill down and filter information in multiple ways. The report includes a glossary of terms to explain what each data item means.

The partnership reporting suite

Organisations participating in the partnership approach now have access to an additional suite of sophisticated, interactive self-service reports.

The first two reports have been released, the Service footprint report and the Resource planning report, with other outcomes focused reports to be released throughout 2017.

  • The Service footprint report provides the ability to put a road map view to clients accessing services to demonstrate how far clients are travelling to services and how many clients an organisation has supported within the local and out of area regions. Combined with the client demographic profile, an organisation is able to use this information to better target their services but also demonstrate community need.
  • The Resource planning report provides a sophisticated overview of the trends in service delivery to assist organisations in business planning and demonstrates to funding agencies the peaks in service delivery.

The partnership reports are interactive and allow organisations to easily analyse the information most relevant to them and filter the data to meet their needs.

We expect most of the partnership approach reports to be released in 2017. The benchmarking report methodology progressing and that report is expected to be released in late 2018. A copy of the discussion paper that was released is available which provides further information about the proposed approach to benchmarking.

Support material

There are a number of training and guidance materials are available for users to become familiar with self-service reporting.

  1. The Reading reports guide provides guidance to users on how they might use their self-service reports to interpret and analyse their own organisation’s data. The guide covers all reports released in the Qlik environment, explaining how each one has been created to give insights into a particular aspect of service delivery.
  2. Task cards for all Qlik reports:
  1. Webinars provide a visual demonstration of how to use the reports. Future webinars will be advertised via the ‘Find training’ link on the Data Exchange home page. More information on these sessions will also be distributed through the Data Exchange mailing list. You can view past webinars in the Webinar Library: