Using data to improve services and client outcomes
The Data Exchange uses de-identified, aggregate information to look at both short and long term outcomes achieved for clients across the broad suite of in-scope programs.
As part of this approach to program performance reporting, information is shared back with service providers to inform best practice and early intervention approaches to front-line service delivery.
The Data Exchange includes a self-service reporting functionality allowing service providers delivering an in-scope program unprecedented access to program performance data, client survey data, geospatial data and population data from other government data sets.
The reports content is refreshed overnight, meaning that the more regularly a service provider submits data, the more regularly this information will be available in the self-service report to access and inform service delivery.
The standard reports
All service providers using the Data Exchange have access to their own standard reports that reflect the operational service delivery and client information collected by their organisation as part of the priority requirements.
The two previous standard reports are now being combined into one report, in a new and interactive format (Qlik), which will be available to assist organisations in using and interpreting their program performance data:
The Organisation Overview report provides a summary view of an organisation’s service delivery including service types, outlets, session attendance and client demographics.
Information is displayed with interactive graphs and tables to allow service provider staff to easily interpret the data. Users can drill down and filter information in multiple ways. The report includes a glossary of terms to explain what each data item means.
Standard reports can be accessed through the ‘Access MyDEX reports’ button in the Data Exchange portal.
The partnership reporting suite
Organisations participating in the partnership approach now have access to an additional suite of sophisticated, interactive self-service reports. They allow organisations to analyse the information most relevant to them and filter the data to meet their needs.
The following reports have been released to date:
- The Service footprint report provides the ability to put a road map view to clients accessing services to demonstrate how far clients are travelling to services and how many clients an organisation has supported within the local and out of area regions. Combined with the client demographic profile, an organisation is able to use this information to better target their services but also demonstrate community need.
- The Resource planning report provides a sophisticated overview of the trends in service delivery to assist organisations in business planning and demonstrates to funding agencies the peaks in service delivery.
- The Community profiles report combines a number of national population-level datasets to show a comprehensive picture of the community you select, based on location, based on themes that match SCORE outcomes. Note that there is no Data Exchange data reported by organisations within this report.
- The Client outcomes report demonstrates the SCORE outcomes being reported, and how outcomes may be fluctuating over time or between program activities. Outcomes are recorded for individual clients in Circumstances, Goals and Satisfaction. The Community SCORE outcomes will be released at a later stage, and will reflect outcomes achieved by community services and groups.
Partnership approach reports can be accessed by participating organisations through the ‘Access MyDEX reports’ button in the Data Exchange portal.
We expect most of the remaining partnership approach reports to be released in late 2017 / early 2018. The benchmarking report methodology is progressing, and that report is expected to be released in late 2018. Further information about the proposed approach to benchmarking can be found in the benchmarking discussion paper.
There are a number of training and guidance materials are available for users to become familiar with self-service reporting.
- The Reading reports guide provides guidance to users on how they might use their self-service reports to interpret and analyse their own organisation’s data. The guide will be updated as new reports released in the Qlik environment, explaining how each one has been created to give insights into a particular aspect of service delivery.
- For Department of Health users, guidance on the use of Community Home Support Program reports can be accessed via the Reporting for CHSP page.
- Task cards for all Qlik reports:
- Webinars provide a visual demonstration of how to use the reports. Future webinars will be advertised via the ‘Find training’ link on the Data Exchange home page. More information on these sessions will also be distributed through the Data Exchange mailing list. You can view past webinars in the Webinar Library.