Additional guidance for using SCORE with clients

The following guidance should be read in conjunction with the Data Exchange Protocols.

The SCORE approach used in the Data Exchange allows organisations to measure outcomes using a range of self-selected service specific tools and methods —but to report the outcomes in a consistent and comparable manner.

Organisations that do not have an existing outcomes measurement tool can choose to use the SCORE Likert scale to measure outcomes for their clients. To assist these organisations in applying SCORE as part of their everyday business practises, the Data Exchange has developed a version of SCORE that explains the domains and Likert scale from a client’s perspective.

This information is intended as a guide to support organisations moving towards outcomes measurement. Organisations seeking a more formal outcomes measurement tool should seek a validated instrument appropriate to their clients. Further guidance is available on the Data Exchange Training page.