Data Exchange Client Survey Webinar

Please note: This webinar was recorded on Thursday, 25 May 2017 and that the content of the client survey questions discussed for both the post and one-off survey is as at this date.

Please note: The pdf of the Client Survey presentation does not include the demonstration of the post and one-off client survey demonstration.

Please note: This webinar was recorded on Thursday, 25 May 2017 and that the content of the client survey questions discussed for both the post and one-off survey is as at this date.

The Data Exchange is currently piloting a client survey aimed to provide an opportunity for clients to share their perspective on the services they use and how they have influenced personal outcomes.

Launched in October 2016 and built on 18 months of previous research, collaboration and focus groups, the client survey pilot was targeted to gain a better understanding of:

  • the nature of clients’ willingness to participate in the survey
  • the approach to implementation for organisations

During this period a discussion paper on the proposed client survey was open for comment to all interested parties.

This webinar aims to enhance a deeper understanding of the intent of the client survey; where the Department is looking to adjust its approach in response to feedback and the next phase of the pilot moving forward.