Client Survey Pilot

Client Survey Pause

The pilot has now paused and organisations are asked not to deliver the client survey.

The Department wishes to thank all participants for their invaluable contributions to the pilot. As a result of the combined efforts of a diverse range of service providers from across Australia, the Department has now reached a stage where this valuable feedback will be considered and incorporated into future developments for the client survey.

More information about the client survey will be announced in future Data Exchange updates.

The client survey team would like to take this opportunity to thank the organisations that have supported the pilot and provided valuable feedback to the client survey.

Client survey pilot cover image

This discussion paper was released on 10 October 2016 to provide information about the survey, encourage participation in the client survey pilot and seek feedback about the implementation. The written consultation period closed on 31 March 2017. Submissions and feedback received by the Department have informed the future development of the client survey.

The Department has completed an internal review of the client survey pilot, and the results are detailed in the Implementation Review Findings. During the next phase of the pilot, participating organisations will be invited to trial a one-off survey and a range of new survey accessibility features. All organisations are encouraged to join the pilot.

Client Survey Discussion Paper

Client Survey Pilot Implementation Review Findings

City of Burnside Testimonial

The City of Burnside delivers the Commonwealth Home Support Program (CHSP) to residents within the City of Burnside plus two regional programs to residents in the Eastern Region of Adelaide.

City of Burnside offer a vast range of services, our in home services include domestic assistance, respite, personal care and home maintenance with the primary emphasis on safety and security.

We also have a wide range of Social Activities with the focus on reducing social isolation and improving wellbeing. These range from bus trips for shopping and outings, a variety of exercise programs tailored to the individual needs and small group programs.

The decision to participate in the Data Exchange Client Survey was made because we value feedback from our clients.

We saw this survey as an additional method for our clients to contemplate their quality of life now and into the future and it (the survey) can clearly demonstrate what benefits they have gained from receiving our services.