Client Survey Discussion Paper

The Client Survey Discussion Paper’s release on the Policy Guidance page in October 2016 marked the commencement of the pilot stage of the client survey. During the pilot, service providers who volunteer to participate will be offering the survey to their clients as part of normal service delivery. Client participation is entirely voluntary. The discussion paper has been prepared to provide information about the survey, encourage participation in the client survey pilot and seek feedback about the proposed approach to implementation. Feedback on the questions posed in the discussion paper and enquiries on the pilot may be directed to myservicemystory@dss.gov.au.