Add a SCORE Assessment

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Task card 12

What is SCORE?

SCORE stands for Standard Client/Community Outcomes Reporting. It forms part of the Data Exchange Partnership Approach.

Client SCORE or Community SCORE

There are four different types of outcomes measured through SCORE to help tell the story of what has been achieved for an individual client and/or group/community activities. The SCORE domains for individual clients are:

  • Circumstances
  • Goals
  • Satisfaction

The SCORE domain for group/community activities is:

  • Community

The Community domain has been designed to report outcomes being achieved for large group where it is not feasible to record changes for individuals.

Add a client SCORE

Step 1 – Select the Add Client SCORE

There are two methods to add an individual client SCORE assessment:

Method A – After adding a session

Select the SCORE ASSESSMENTS button, at the Add a session – Finish screen.

Figure 1 – Partnership Approach data entry buttons

This is a screen shot of the Partnership Approach banner with the SCORE assessments button highlighted.

The SCORE assessments screen will display.

Figure 2 – SCORE assessments screen

This is a screen shot of the SCORE assessments screen.

Select ADD CLIENT SCORE

The Add client SCORE screen will display.

You can then follow the steps as outlined in Step 2.

Figure 3 – Add client SCORE screen

This is a screen shot of the Add client SCORE screen.

Method B – From an existing session record

Search for the relevant case and session.

The Sessions details screen will display.

Select the This is a screen shot of a SCORE icon found next to a clients name in a session record. icon on the client listing.

Figure 4 – Session Details screen

This is a screen shot of the Session details screen highlighting the SCORE icon.

The Client SCOREs screen will display.

Figure 5 – Client SCOREs screen
This is a screen shot of the Client SCOREs screen.

Select ADD CLIENT SCORE

The Add client SCORE screen will display.

Figure 6 – Add client SCORE screen

This is a screen shot of the Add client SCORE screen.

Step 2 – Enter assessment details

Once a session is recorded an individual client SCORE can be added. If you wish to add a SCORE assessment for each client involved in the session, each assessment must be entered separately.

An individual client SCORE assessment is recorded twice – towards the beginning of service delivery (pre) and again towards the end (post). Both the pre and post SCOREs should be recorded using the same domain so as to mark the measurable difference between the client’s outcomes.

Detailed information on SCORE can be found in the Data Exchange Protocols document.

From the Add client SCORE screen; select the appropriate items from the drop down menus. More about these items can be found in Table 1.

Figure 7 – Add a client SCORE screen
This image shows the add a client SCORE screen. In this screen the user will need to add the client, the assessment phase and the assessment type.

Table 1 – Assessment Details fields description
FIELD DESCRIPTION
Client Select the client you wish to record a SCORE against. Only clients who have attended the session are displayed.

The Client* field will not display when adding a SCORE assessment via Method B.

Assessment phase Pre-SCORE is used to assess the client’s rating(s) toward the beginning of service delivery.

Post-SCORE is used to assess the client’s change throughout and at the end of service delivery.

Note: More than one post-SCORE can be recorded for long term activity attendance.

Assessment type Select the appropriate SCORE domain.

Once the Assessment details are completed the SHOW DOMAINS button will become available.

Select SHOW DOMAINS.

The ratings that relate to the assessment type you have chosen will display.

For each rating there will be a numerical value of 1 to 5.

To view a description of the ratings select the definitions hyperlink in the top right hand corner of the Domains table.

Figure 8 – Client circumstances domain screen

This is a screen shot of the Client circumstances domain, showing the circumstances and ratings.

Select a numerical value for any ratings you would like to record a SCORE assessment against.

Select the rating which best represents the client’s activity and outcomes.

You do not need to record SCORE assessments against each rating listed; only those applicable to the client.

For more information on which ratings may be relevant for your program, refer to Appendix B of the Data Exchange Protocols.

Select SAVE.

The ratings and numerical values chosen will be listed under the client record on the Client SCOREs screen.

Figure 9 – Pre-SCORE record
This is a screen shot of the Client SCOREs screen.

Select This is a screen shot of the expand and collapse blue button. to expand and collapse the Assessment phase rating.

Add a Community SCORE

The Community SCORE is linked to three ratings which reflect changes that may occur for a group or community rather than individual clients. Community SCORE uses the same 1 to 5 numerical value scale as client SCOREs.

Step 1 – Select the session

You can add a Community SCORE after adding a session or by selecting the session from within a case.

Open the session record.

Select ADD COMMUNITY SCORE.

The Add community SCORE screen will display.

Step 2 – Enter assessment details

Figure 10 – Add community SCORE screen

This is a screen shot of the Add community SCORE screen.

Select the assessment phase (pre/post) from the drop down box.

The SHOW DOMAINS button will become available.

The ratings within the community SCORE will display.

For each rating there will be a numerical value of 1 to 5.

Figure 11 – Adding a community SCORE

This screen shows the add a community SCORE screen. The domains and ratings are shown.

Select a numerical value for one or all three ratings in the community domain, then select SAVE.

For more information on which ratings may be relevant for your program, refer to Appendix B of the Data Exchange Protocols.

The ratings and numerical values chosen will be listed under the client record on the Community SCOREs section.

Figure 12 – Community SCOREs Assessment phase rating collapsed

This is a screen shot of the Community SCOREs Assessment phase rating section.

Select This is a screen shot of the expand and collapse blue button. to expand and collapse the Assessment phase rating.

Figure 13 – Community SCOREs Assessment phase rating expanded

This is a screen shot of the Community SCOREs Assessment phase rating expanded.

More information on SCORE, outlets, clients, cases and sessions can be found in the Data Exchange Protocols and the Training resources tab.