The Program Performance Story (Outcomes)

The Framework has been designed to ‘tell the story’ about the outcomes being achieved through the delivery of government funded services:

  • How much is being done – in terms of the services and assistance available to individual, families, groups and communities targeted by the programme.
  • How well is it being done – particularly from the point of view of the individuals, and families who we are trying to assist.v
  • Did we achieve what we expected – in terms of helping to resolve the issues for which clients sought assistance, helping clients achieve their individual and family goals and contributing to positive changes in client’s circumstances.